Hi, Claire here, I’m The Busy Queen, let me empower you to create a harmonious life and business.

We are entering a new area, now is the time to start evolving into the next phase of higher consciousness, where businesses must be accountable for their people and their environment.

Business Strategist, I bring a new powerful, positive, emotional feminine energy into your business, specialising in Customer Experience and Rapport building.

Global Franchisor, I get a real buzz empowering people to create a harmonious life and business by ‘BEE’ing their own boss; inspiring their local businesses to thrive by delivering exceptional customer service. I give aspiring entrepreneurs the tools and support to run their own Mystery Shopping and Customer Experience Franchise.

My Business Harmony and Empowerment programme, a combination of coaching and consulting, guide individuals and corporates through their career journey, balancing their feminine and masculine energy, empowering them to make the necessary changes in order to achieve a successful work/life balance.

Thrive with The Hive


 “A practical guide to service excellence with lessons from nature’s most powerful business organisation – The Beehive”















A customer Service online course, specifically designed for small business retail owners, helping them to grow their profit, increase customers’ loyalty, improving employees’ engagement, by delivering exceptional customer service consistently, resulting on a thriving business.

Training exceptional service delivery READ MORE

Channel Islands

Specifically bespoke to island needs, we have developed a range of customer service focused services and workshopsps to help businesses increase their profitability by delivering exceptional customer service, to grow a generous network of contacts and building a strong reputation.

Igniting exceptional customer service READ MORE

Who with

What they say

We recently had the pleasure of Claire leading a session for our managers on how to network effectively. Claire’s delivery of this key business skill to be wholly interactive and engaging and she had us all buzzing in no time. The team left the session feeling inspired and, as a business, we know that some of the team had developed new techniques whilst others have honed their expertise in this area.
“Despite a few technical hitches with the presentation, which Claire had no problem in overcoming (which may well have thrown many other people off track), she gave a very lively and passionate talk on customer experience drawing upon her indepth experience in a wide range of roles and her work as a mystery shopper. It was also good to hear Claires experiences as a customer where things have gone well and when they didn’t”
“The Customer Journey Audit that Claire carried out for us incredibly beneficial. We all think we know our business inside out, but after just a limited amount time spent in the store Claire offered us insights into our customer demographic and behaviour that we had not previously thought of. Listening to Claire’s recommendations and observations has focused our activity and given us a real insight into how our customers feel. Immediately following the feedback meeting that took place just after the audit we decided to make substantial changes to the layout, feel and display inside the store.”
Charlotte Dickson, Business Development Manager, Holme Grown