Training

/Training
Training 2017-10-11T18:59:15+00:00
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“Train people well enough so they can leave, treat them well enough so they don’t want to.” – Richard Branson

My training sessions are designed to deliver tangible results, working in alignment with your business strategy. The underlying purpose is to raise the standards of customer service, increase internal and external customers’ loyalty and promote growth.

If you genuinely look after your employees, make them feel value, they will in return give you their loyalty and deliver exceptional customer service for you.

The life of a honeybee is mostly a predictable one: young bees, called house bees, do the hive chores, feeding the brood, cleaning and repairing cells. They grow up to become a nurse, helping to feed the larvae in the hive and caring for the queen. Some guard the hive to keep out raiders and then make the transition to a forager, heading out from the hive, traveling to find sources of nectar and pollen to bring back. In the hive, bees’ development progressions and movements are stimulated by the colony’s need, in a business environment, how can you NOT train your employees to perform better?

The objective is to deliver exceptional customer service and substantially grow sales, to do this you must give your managers and employees the tools to gain a real understanding of the customer service challenges, showing them what ideal behaviours look like and sound like, making them accountable for the delivery, ultimately increasing customers’ loyalty and building a sustainable service culture.

Working with you, I will identify your needs and objectives; I will then tailor a training session to meet your exact requirements. Factors such as the time you have available, the number of people to be trained, and your budget, will be taken into account when creating the programme which is right for you.

ONLINE Customer Service Training

DISCOVER THE SECRET TO BE A SUCCESSFUL BUSINESS BY DELIVERING EXCEPTIONAL CUSTOMER SERVICE.

Access this powerful training and find the perfect balance to increase your employees’ engagement and nurture your customers’ loyalty.

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ONSITE Customer Service and rapport building Training

Full-day workshop

GROW YOUR BUSINESS FAST WITH POWERFUL MARKETING AND RAPPORT BUILDING TOOLS

“The basics of Marketing to grow your business visibility online and offline”

  • SVVP statement: story, value, vision, purpose statement
  • Persona buyer
  • Social media
  • Personal Brand
  • So, what’s the plan

“Networking effectively to build a trustworthy tribe around you”

  • Feminine & Masculine Polarity
  • Understand yourself so you can understand others
  • Create Rapport to build lasting relationships
  • 10 steps to Networking Mastery

Full-day workshop

INCREASE YOUR PROFITABILITY BY DELIVERING EXCEPTIONAL CUSTOMER SERVICE CONSISTENTLY

“A sale without a sale” or should I say: “Genuinely caring about your customers’ needs”

  • Learning simple but affective selling techniques
  • Discover the art of Communication
  • Genuinely caring about your customers

“The simple but powerful delivery of exceptional Customer Service at an emotional level”

  • Building a sustainable service culture
  • Caring, supporting and engaging your Employees
  • Nurturing, valuing and guiding your Customers through their journey
  • 10 steps to deliver exceptional customer service

Programmes can either be run at your own premises or at a convenient venue for you (additional conference cost will occur).

Want 2-Days workshop or want me to create a workshop to your own needs? let’s talk…

Marketing Workshop

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Feng Shui Workshop

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Customer Service Workshop

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Networking Workshop

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EMAIL ME FOR MORE DETAILS

Phil Heard, from Magic Touch tells us the value of Customer service training.

What they say

I thought that the presentation was excellent – with lots of relevant content, presented in an interesting and dynamic manner that kept everyone engaged.

Jason Mahy
Managing Director

Jason Mahy, Aladdin's Cave
Training has been excellent, showing us our weak points and highlighting our stronger point, within a couple of hours Claire has show us a general view of customer service and who are customers are. I would highly recommend Claire and her team for their training, there is always something to learn and improve with training.
Phil Heard, Magic Touch
Its been a pleasure working with Claire, her enthusiasm rubs off on everyone creating an extremely positive training environment and experience.
We look forward to working with Claire again.
Lynne Dunham, The Inn Hotel